By Gavin Stevens on 6/17/2009 10:23 AM

Skype is normally people's first experience with a VoIP phone system.  It's kind of unfortunate, as it really gives VoIP a bad rap.  Skype isn't a very good phone system.  Yes, it works..  Yes, it has some cool features like presence, IM (chat functionality), file transfers and more, but it's really just a glorified Instant Messaging app.

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By Gavin Stevens on 5/12/2009 11:13 AM

A recent article on TMC-Net shows a new phone release from Polycom

http://hdvoice.tmcnet.com/topics/wideband-audio/articles/51877-interview-polycom-unveils-vvx-1500-media-phone-with.htm

What a great phone!  It's a little pricey at $1100, but hopefully the price will come down as these get more mainstream.

This phone has an open API, which opens it up for developers like myself to make it dance..  It will be interesting to see what the API offers as far as integration goes..  Apparently Broadsoft and other vendors are certifing the phone for use on thier platforms. 

There are a few exciting features this new phone offers.. 

Call recording using the build in USB port.  You can just stick a flash drive in the phone and record calls to it, thats pretty cool.  It also has a touch screen, camera, and includes presence, which is something I've been waiting...

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By Gavin Stevens on 5/6/2009 4:15 PM

Call On CRM for ACT! and Skype is now live! The product is considered Beta, and licenses for the product are free of charge until January 2010. This is really a great product in many ways, here are some of the key features..

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By Gavin Stevens on 4/13/2009 8:41 PM

Well, I finally snagged a Skype-In number, it took about 3 weeks but I kept checking back and finally snagged one.

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By Gavin Stevens on 3/23/2009 9:51 AM

It's kinda hard to believe, but apparently Skype is completely sold out of Arizona phone numbers.  I went to buy a Skype-In or Skype Online Phone Number on friday and the only choice it gave me was a Casa Grande areacode.  I went back today and Arizona is completely missing from the State selection list.  Hopefully they will get some new phone numbers at some point, either that or Arizona needs a new areacode.  I had a Skype-In number a few years ago, but Skype didn't support outgoing caller-id which makes it kinda useless so I let it expire and didn't proceed with developing a version that works with Skype. 

I'm working on a Skype version of Call On CRM now that the caller id issue is fixed and kinda need this to do development.

By Gavin Stevens on 1/29/2009 2:28 PM

Live Webinar – Jan 29 at 11:00 am EST and 9:00 pm EST
BroadSoft Xtended: Radically Changing How the World Communicates
To learn more and register please visit – http://www.broadsoft.com/webinars/jan-19-09.htm

"Xtended is the future of IP Telephony"
–Alteva

 

The BroadSoft Xtended Team

By Gavin Stevens on 1/6/2009 8:19 AM

Broadsoft announced over the holidays that it has acquired it's rival, Sylantro.  This is great news for CRM Integration Systems! Sylantro customers include AT&T, China Netcom, Nuvox, QWEST, StarHub, Swisscom, Earthlink and others. Eventually they will be assimilated into the Broadsoft collective making Call On CRM work on even more phone system platforms.

Way to go Broadsoft!

http://www.broadsoft.com/Newsroom/Press2008/broadsoft-acquires-sylantro.htm

By Gavin Stevens on 12/28/2008 2:54 PM

Well, I have to say, I am quite pleased to receive an award for my work on Call On CRM. This product has been my baby for the last 2 years and I'm happy to receive some recognition for all the hard work that went into making this product what it is... "Companies displaying vision, leadership and attention to detail were selected by the editors of Customer Interaction Solutions to receive the prestigious award."

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By Gavin Stevens on 12/5/2008 2:54 PM

If you've been keeping track, you'll notice we recently changed our product name from Call On ACT! to Call On CRM.  Specifically our product is now called "Call On CRM for ACT!" as Call On CRM is a blanket term to signify our product.  We did this to make our product name act as more of a blanket name for other CRM product integration instaead of targeting ACT! specifically.

Our new product, Call On CRM for ACT! is still in it's beta release phase, but the beta is looking pretty solid, we may push it out as a release here in a few days.  Our new version v1.1 is a major upgrade from Call On ACT! v1.0.  New features in v1.1 from v1.0 include:

Reverse phone / contact lookup features using WhitePages.com and ZoomInfo.com This allows you to search WhitePages.com and ZoomInfo.com's databases for a matching contact or company using the phone number or caller id info on an incoming unknown call.  This way you can quickly create a new contact by pre-populating the contact's details instead of having...

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By Gavin Stevens on 6/4/2008 4:26 PM

Well, CallOnACT! is now available.. It's been a fun project to work on so far, and were just getting started.  Sometimes I wish programming weren't so time consuming and you could work more on things that matter instead of all the tiny little details and problems you have to discover and fix whenever you design new software.  It's challenging though, I definatly feel a sense of accomplishment after producing a product that people can get a lot out of.  That's the reward really, being able to write software that can help other do more.

Software is one of the few things that I can do once, and then people can benefit from my work to do their own work.  I've always written software with the end-user in mind.  A lot of developers don't do that very well, the type of mind it requires to build complex software applications is normally not the same mind that can't think like the user, to understand their wants and frustrations, and to know how to translate that into a highly usable application that just makes...

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